Inside G&D Chillers Training: A Technician's Perspective on Learning, Service, and Support

Whether you're responsible for maintaining industrial cooling systems, supporting facility operations, or servicing chillers in the field, quality training can make a meaningful difference. At G&D Chillers, our training programs are designed to provide practical knowledge, direct access to technical experts, and hands-on insight that technicians and service professionals can immediately apply on the job.

Recently, Chris Fisher of Trotter & Morton Facility Services visited G&D Chillers for training and shared feedback that perfectly captures what we strive to deliver every day.

More Than a Classroom Experience

According to Chris, one of the biggest takeaways from his time at G&D was the accessibility and willingness of the team to help.

From instructors and technical experts to manufacturing and support personnel, he noted that everyone made time to answer questions, explain concepts, and ensure attendees understood the material being presented.

"Everyone was so generous with their time, willing to stop and talk to us or to make sure that we understood something. At no point did I ever feel like I was intruding on everyone’s work."

That level of engagement is intentional. G&D training is designed to go beyond presentations and manuals, creating opportunities for attendees to interact directly with the people who design, build, support, and service the equipment.

Training Built Around Real-World Challenges

Every technician, contractor, and facility team faces different challenges in the field. That's why G&D's training isn't limited to theory.

Throughout the sessions, attendees were encouraged to ask questions specific to the situations they encounter every day—whether servicing equipment, troubleshooting systems, performing maintenance, or supporting customers.

As Chris shared:

"The different people that came up to the classroom were great about not just delivering useful information but also switching gears and inviting us to ask questions that were specific to the realities we are facing every day."

By blending technical instruction with open discussion, the training becomes more relevant, practical, and immediately applicable once attendees return to their jobs.

A Culture of Service

Perhaps the most meaningful feedback wasn't about the equipment at all—it was about the culture behind it.

Chris highlighted the company's philosophy regarding customer support and service, noting that the commitment to both equipment owners and service professionals was evident throughout the organization.

"Your company's philosophy when it comes to back-end service and how you take care of both equipment owners and those of us servicing the equipment is all too rare these days."

For G&D Chillers, service is more than a department. It's a commitment that extends from engineering and manufacturing to technical support and field service. Whether someone is commissioning new equipment, maintaining an existing chiller, or calling for troubleshooting assistance, the goal remains the same: provide the support needed to keep operations running.

Seeing the People Behind the Product

Many customers know G&D through a phone call to technical support or a service interaction in the field. Visiting the factory offers a different perspective.

Meeting the engineers, technicians, production teams, and support staff in person helps illustrate the expertise and dedication behind every system that leaves the facility.

As Chris put it:

"I have always enjoyed my experiences when I have had occasion to need to call tech support over the years, but to see your factory, speak to the people face to face, and interact with them—you all should be proud of the company you have built."

Investing in Customer Success

Training plays an important role in helping customers get the most from their equipment. But for G&D Chillers, success is measured by more than what happens in the classroom.

It's about building relationships, sharing knowledge, and ensuring technicians and facility teams leave with the confidence to operate, maintain, and service their equipment effectively.

We're grateful for Chris's feedback and for the opportunity to work alongside professionals like him.

Interested in G&D Chillers Training?

G&D Chillers regularly hosts training opportunities for contractors, service technicians, facility teams, and equipment owners. Sessions provide practical insight into equipment operation, maintenance best practices, troubleshooting, controls, and service considerations.

By combining classroom instruction with direct interaction with our engineering, manufacturing, and support teams, attendees gain a deeper understanding of both the equipment and the people behind it.

Thank You, Chris

We appreciate Chris taking the time to share his experience and are proud of the team members who make these training programs successful. Feedback like this reinforces our commitment to supporting not only the equipment we build, but also the people responsible for keeping it running.

We look forward to welcoming future attendees to G&D Chillers and continuing to share the knowledge, expertise, and service that have always been at the core of who we are.